Conflict Management
Conflicts are inevitable when people with different personalities come together to work in the same environment. Quite often, the clash that results lead to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you'll be called upon to defuse the situation and resolve differences in a collaborative manner. Our one-day workshop in Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace, before they spiral out of control. This is how you become a highly successful leader. Learn to build conflict resolution techniques that work and manage complex team dynamics with sensitivity and firmness.
Course Curriculum
Course Content
- Five Methods for Managing Conflict. Conflict has many sources in the workplace. ...
- Accommodation. This is a lose/win situation. ...
- Compromise. This is a win/lose – win/lose situation, i.e. everyone involved gains and loses through negotiation and flexibility. ...
- Avoidance. ...
- Competition. ...
- Collaboration. ...
- Related Items.
- Be aware. Conflict can arise at any time. ...
- Be proactive. Prevention and early resolution are the most effective. ...
- Seek to understand all sides of the issue. ...
- Initiate dialogue. ...
- Know when to ask for help. ...
- Assess your options. ...
- Take action. ...
- Reflect on the situation.
The key to conflict resolution is the three Rs: recognize the conflict, respond to the conflict, and resolve the conflict. When we learn to recognize our conflict reactions, every professional can respond in a way that transforms the situation
When looking to resolve team conflict, look for the 4 A s: acknowledge, accept, appreciate, and apologize. Acknowledge that a problem or conflict exists
From these approaches come five modes or styles of conflict management:
- Accommodating. An accommodating mode of conflict management tends to be high in cooperation but low in assertiveness. ...
- Avoiding. When avoiding, you try to dodge or bypass a conflict. ...
- Collaborating. ...
- Competing. ...
- Compromising.
Quick Enquiry
Exam & Certification
Remember these three steps and you will be well on your way to thoroughly impressing your interviewer:
- Context: Describe the workplace issue briefly and set the scene for a relevant example.
- Action: Explain the actions you took to address the conflict.
- Result: Detail the outcome of your action.
Situation: Briefly explain the issue you were dealing with in a positive, constructive way. Task: Describe your role in the situation.
Action: Discuss what you did to resolve or address the situation. Result: Emphasize what you learned and how your actions had a positive outcome
Testimonials
The training not only prepared me for the exam but also equipped me with practical tools and techniques that I could immediately apply to my projects. The interactive learning environment, group discussions, and hands-on exercises helped me grasp complex concepts effortlessly.
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Enrolling in this program was a game-changer for me. As a professional looking to enhance my project management skills and take my career to the next level, I could not have made a better choice. The comprehensive curriculum, expert instructors.
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The instructor was incredibly knowledgeable and experienced, making complex topics easy to understand with real-world examples. They were always ready to clarify doubts and provided valuable insights into tackling the exam successfully
I am proud to say that I successfully passed the exam on my first attempt, and I credit a significant portion of my success to the comprehensive and effective training I received. Not only did it help me achieve my certification, but it also empowered me to excel in my role and lead projects with confidence.
Study materials provided were top-notch. The course materials, including slides, practice questions, and reference guides, were well-designed and aided in my exam preparation. Mock exams were particularly beneficial, as they simulated the actual exam environment and helped me identify areas where I needed to focus more.
The training not only prepared me for the exam but also equipped me with practical tools and techniques that I could immediately apply to my projects. The interactive learning environment, group discussions, and hands-on exercises helped me grasp complex concepts effortlessly.
Enrolling in this program was a game-changer for me. As a professional looking to enhance my project management skills and take my career to the next level, I could not have made a better choice. The comprehensive curriculum, expert instructors.
The instructor was incredibly knowledgeable and experienced, making complex topics easy to understand with real-world examples. They were always ready to clarify doubts and provided valuable insights into tackling the exam successfully
I am proud to say that I successfully passed the exam on my first attempt, and I credit a significant portion of my success to the comprehensive and effective training I received. Not only did it help me achieve my certification, but it also empowered me to excel in my role and lead projects with confidence.
Study materials provided were top-notch. The course materials, including slides, practice questions, and reference guides, were well-designed and aided in my exam preparation. Mock exams were particularly beneficial, as they simulated the actual exam environment and helped me identify areas where I needed to focus more.
The training not only prepared me for the exam but also equipped me with practical tools and techniques that I could immediately apply to my projects. The interactive learning environment, group discussions, and hands-on exercises helped me grasp complex concepts effortlessly.
Conflict Management FAQ's
During this one-day course, a variety of topics will be covered with the aim of educating you on conflict management and effective communication. The following are the practical skills you’ll gain on course completion:
- Understanding why conflicts arise
- Identifying common responses to conflicts in terms of behavior, thoughts, and attitude
- Exploring Aggressive, Passive and Assertive approaches and the consequence of each response
- Deal with difficult team members
- Learning effective conflict resolution methods and best practices for managing conflicts
- Building trust and credibility with colleagues and team members
- Holding difficult conversations calmly and assertively
- Entrepreneurs
- Business Leaders
- Portfolio Managers
- Program Managers
- Project Managers
- Team Leaders
- Executives
- Supervisors
- Union Leaders
All those who want to be more successful in working with others and resolving team conflicts will benefit from this course.
There are no prerequisites to attend this course.